Frequently Asked Questions
Return and Exchanges
We are pleased to offer free 30-day returns on all items purchased from flash-chem.com. Items can be returned for a full refund or exchange. To make a return, please use our return portal.
Items should be returned in their original packaging. Please allow up to 15 working days from posting your return back to us for your refund or exchange to be processed. Contact us if it has been more than 15 days and you have not heard from us. If any exchange cannot be processed due to lack of inventory, then a refund will be issued.
When will I receive my items?
Once your order has been placed, the order will be processed within 24-48 hours. Once your order is prepared for shipment and leaves our warehouse, the shipping time begins. Orders placed before 12pm will ship within 24 hours. Orders placed after 12pm will ship within 24-48 hours.
To keep you informed about your order, we aim to provide you with a tracking number within 48 hours after your order has been prepared for shipping. This tracking number will enable you to monitor the progress of your package.
Should you have any inquiries or require assistance during this process, please don't hesitate to reach out to our support team.
Please be sure to check the product description for estimated start ship dates.
Once shipped, US shipments (depending on shipping method) will take 3-9 business days to be delivered.
Do you ship internationally?
We are currently unable to ship internationally.
How much does shipping cost?
We are pleased to offer free shipping to domestic US states.
Can I update my shipping address after I have ordered?
If you have incorrectly formatted or entered your address, please contact customer support at contact@flash-chem.com immediately with your order number and correct shipping address. If you fail to communicate a shipping address change before your order is shipped you will have to contact the courier to reroute your order. Flash Chem is not responsible for shipment to an incorrect address if we are not provided the information prior to dispatch.
If your package fails to be delivered due to an insufficient delivery address the goods will be returned to us. Please contact us if this occurs and we will organize a reshipment to an updated shipping address at an additional shipping cost.
How do I track my order?
Tracking information will be sent to the contact information you provide us. This will be sent via email/sms when your order has been fulfilled. For specific tracking details or if your delivery is late, you can contact the carrier directly for the most up-to-date information, including any carrier or regional delays. Alternatively feel free to contact us at contact@flash-chem.com
Is my payment secure?
Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. The payment provider we work with, Stripe, is Level 1 PCI certified (the highest level attainable) and uses the most up-to-date SSL encryption to ensure all payments are secure.